Terms and Conditions
T's & C's
General
By using this website you are agreeing to the following terms and conditions. Chip of Nature reserves the right to change any information to the below terms and conditions or any other information on this website at any time.
Returns
We want you to be 100% satisfied with your purchase so if you have any questions before ordering please feel free to contact us at chipofnature@gmail.com (or message us on Facebook) and we will answer them to the best of our abilities. In the unlikely event that you need to return your item(s) to us, please see our returns policy below.
Incorrect/missing product
While utmost care is taken when packaging your order, mistakes sometimes happen. In the event that you have received the wrong item or something that you ordered isn't there at all, please contact us as soon as possible so that we can work with you to sort out the situation.
Faulty Items
All items are thoroughly checked before packaging, but on the off chance that we have overlooked a fault please get in touch with us with a photo and description of the fault so that we can arrange a replacement to be sent. Contact must be made within 7 days of the parcel being received.
Damaged Items
If you find that your parcel has been damaged in transit please contact us immediately. Please photograph both the damaged item and the damage to the packaging so that we are able to make a claim with our courier and get a replacement on its way.
Change of Mind
Unfortunately, we do not offer refunds or exchanges on changes of mind.
Pricing
All prices are stated in New Zealand dollars. Chip of Nature is not GST registered therefore GST is not charged on items purchased through this website.
Safety and Care
Parental supervision is required at all times while using all of our wooden toys. Please check your items before use and discard them if they show any signs of wear or damage. Whilst our products are made with safety at the forefront of our minds, Chip of Nature does not take responsibility for accidents or injuries that occur from the incorrect use of our products.
Product Images
All product images featured on our website and any associated social media accounts are either taken by us or attained with explicit consent from our photographers, influencers, and customers. They are all actual photographs of the products you are viewing.
Privacy
We will never distribute, sell or use your personal information for any reason other than processing and delivering your order to you. When you place an order by credit card we do not store any information other than what is listed above. Your card details are processed through Stripe or Afterpay on an encrypted server so you can be assured your order is being processed safely and securely.
Copyright
All content within this website, including but not limited to text, graphics, logo, images, and product designs are all the property of Chip of Nature. Reproducing, copying, or republishing is strictly prohibited.